SERVICE WITHOUT COMPROMISE

All insured of Optimum Insurance Company benefit from a service without compromise offering prompt treatment, efficient claims handling and execution excellence.

With a versatile, dynamic and highly qualified team, associated to business partners that share its vision and mission, Optimum Insurance Company stands out from its competitors.

TOLL FREE CLAIMS HOTLINE

At Optimum Insurance Company, we realize that accidents can happen anytime, not necessarily during business hours. For this reason we have established a 24-hour claims hotline. This will allow you to report a claim at any time of the day, night, or on the weekend. A representative will take your information and forward it to our claims staff on the next business day.

If you have a claim to report, and can not contact your broker, you can get in touch with us:

Manitoba: 1-204-985-1777

Ontario: 1-877-806-8023

Quebec
During business hours from 8:00am to 5:00pm Monday to Friday:

Montreal region:
Telephone: (514) 288-8711
Toll free: 1 (800) 361-7653
Fax: (514) 288-9247

Quebec City region:
Telephone: (418) 522-4757
Toll free: 1 (800) 463-4525
Fax: (418) 522-7052

After 5:00pm and weekends and holidays, for all regions of Quebec, the number to dial is: 1-877-399-3920

FREQUENTLY ASKED QUESTIONS

What do I do if I have an accident or experience a loss?

If you experience a loss or have an accident, you would file a claim. During business hours, please contact your independent insurance broker.

What if my accident occurs after business hours?

If the accident occurs after business hours, we have established a 24-hour claims hotline where you can report the claim.

When will my loss be paid?

At Optimum Insurance Company, we pledge to pay your claim promptly upon verifying coverages and upon receipt of the proper supporting documentation. Our goal is to ensure that every policyholder receives their funds without unnecessary delay. You may have experienced delays in the payment of your claim with some larger insurance companies - this is the difference that sets us apart.

Another difference between Optimum Insurance Company and larger insurance companies is that we still sign each and every loss payment cheque individually. Despite many of our competitors computer signing their cheques, we feel strongly that signing each and every cheque shows our personalized commitment to you, the insured!

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