Step 1 – Speak to your broker
Should you have a complaint, concern or inquiry, speak to your broker. Your broker works on your behalf and represents your best interests. They offer independent advice and understand the importance of insurance to your financial security and peace of mind.
Step 2 – Contact Complaint Officer
If your broker is unable to resolve your dispute to your satisfaction, you should contact our Consumer Complaint Officer, or Ombudsman in writing. You may contact the Optimum Insurance Ombudsman by mail, fax or e-mail at:
Consumer Complaint Officer
Optimum Insurance Company Inc.
147 McIntyre Street West,
North Bay , ON P1B 2Y5
The ombudsman is an employee of Optimum Insurance who will ensure that your complaint has been properly and fairly considered within the Company, and that a decision and explanation of our position has been provided to you.
The ombudsman will address your concern as quickly as possible. In order to do so, please provide your policy number or claim number, as well as details of your concern. Your complaint will be investigated promptly, with an official response to be delivered within 10 working days.