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<ul>
<li>Call for emergency assistance and make sure everyone is safe.</li>
</ul>

Once the fire has been extinguished

<ul>
<li>Do not turn on the utilities or walk on floors that have been damaged by fire. Wait for the emergency services to allow you to go back into your house without risk.</li>
<li>Call your broker to advise them of your loss. If they are not available, you can always call us directly.</li>
<li>Keep all receipts for items you purchase including those for accommodation and meals.</li>
<li>If you already have an inventory of your property, please keep it with you for when we ask for a copy. If you do not have one, you can fill out the following <a href="https://cms.optimumfinancier.com/sites/default/files/2023-03/INVENTORY.pdf">form</a>.</li>
<li>It is very important that you do not dispose of anything that could have been damaged by the fire and especially before the inventory list is completed. If in doubt, ask your broker or someone from our team.</li>
<li>Take pictures of the loss if possible.</li>
<li>Let us help you at this difficult time and feel free to ask your broker and/or Optimum staff as many questions as you want. 
&nbsp;</li>
</ul>

Fire

In the event of a loss - In the event of  a residential loss

<ul>
<li>Call for emergency assistance if you feel it is necessary depending on the severity of the flooding or water damage.</li>
<li>Find the main water shut off valve for your house, or for the pipe where the water is leaking from and shut it off.</li>
</ul>

After the flooding

<ul>
<li>If it is reasonable to do so by yourself (depending on the damages) remove the still water with buckets, towels, etc.</li>
<li>Dry the area by opening windows, turning on fans, etc.</li>
<li>Start disinfecting the area if you can do it by yourself.</li>
<li>Call your broker to advise them of your loss. If they are not available, you can always call us directly.</li>
<li>Use this <a href="https://cms.optimumfinancier.com/sites/default/files/2023-03/INVENTORY.pdf">form</a> to record an inventory of your damaged property.</li>
<li>Take pictures of the loss if possible.</li>
<li>Let us help you at this difficult time and feel free to ask your broker and/or Optimum staff as many questions as you want.</li>
</ul>

Water damage

<ul>
<li>Call for emergency assistance if you feel it is necessary depending on the severity of the damage.&nbsp;</li>
<li>Take pictures if possible.</li>
<li>Make an inventory of damaged items and structures.</li>
<li>Call your broker to advise them of your loss. If they are not available, you can always call us directly.</li>
<li>Let us help you at this difficult time and feel free to ask your broker and/or Optimum staff as many questions as you want.</li>
</ul>

Natural disaster (wind, hail, or ice)

In the event of a loss - automobile

When an accident happens&nbsp;

<ul>
<li>Make sure everyone is safe and stay at the site of the accident.</li>
<li>If you can still drive your car, park your vehicle at the side of the road. If you are on a highway, do not get out of your car unless it is too dangerous to remain inside.</li>
</ul>

If there are injuries

<ul>
<li>Call for emergency assistance as quickly as possible. Call 911 if you feel it is necessary.</li>
<li>Please make sure to report the accident to police.</li>
</ul>

If there are no injuries and another car is involved

<ul>
<li>Go see the other driver and exchange information. Write down as many details as possible including the other person’s name, address, phone number, insurance company name and policy number, license plate number and vehicle registration number. You should also provide them with the same information.</li>
<li>If your car is no longer drivable, you need to call a tow truck. You have the right to choose the place where your vehicle will be towed to. If your vehicle is still drivable, drive it to repair a garage.</li>
<li>Call your broker to advise them of your loss and discuss next steps. If they are not available, you can call us directly.</li>
<li>Let us help you at this difficult time and feel free to ask your broker and/or Optimum staff as many questions as you want.</li>
<li>Please make sure to report the accident to police.</li>
</ul>

If no other car is involved

<ul>
<li>If your car is no longer drivable, you will need to call a tow truck. You have the right to choose the place where your vehicle will be towed to. If your vehicle is still drivable, drive it to a repair garage.</li>
<li>Call your broker to advise them of your loss and discuss next steps. If they are not available, you can call us directly.&nbsp;</li>
<li>Let us help you at this difficult time and feel free to ask your broker and/or Optimum staff as many questions as you want.</li>
<li>Please make sure to report the accident to police.</li>
</ul>

Accident

<ul>
<li>Call the police and file a report with them.</li>
<li>Take pictures of the damage to your car.</li>
<li>Take note of the police report number.</li>
<li>Call your broker to advise them of your loss and discuss next steps. If they are not available, you can call us directly.</li>
</ul>

Vandalism

<ul>
<li>Take pictures of the damage caused to your vehicle.</li>
<li>Call your broker to advise them of your loss and discuss next steps. If they are not available, you can call us directly.&nbsp;</li>
</ul>

Hail and water

<ul>
<li>Remain outside your dwelling. Be careful, it is possible that the thief is still inside.</li>
<li>Call the police.</li>
<li>Answer the police officer’s questions with as much detail as possible.</li>
<li>While the police officers are with you, record the inventory of the stolen and damaged items. Give it to the police officers and keep a copy for yourself.</li>
<li>Take pictures if possible.</li>
<li>Call your broker to advise them of your loss. If they are not available, you can always call us directly.</li>
<li>Let us help you at this difficult time and feel free to ask your broker and/or Optimum staff as many questions as you want.</li>
</ul>

Theft

<ul>
<li>If you are sure your car has been stolen, and not towed for example, you must call the police as soon as possible. The faster you call them, the more chance they will have to find and recover your vehicle.</li>
<li>Give as many details as possible to the police officers so that they can fill out their report.</li>
<li>Take note of the police report number.</li>
<li>Call your broker to advise them of your loss and discuss next steps. If they are not available, you can call us directly.</li>
<li>Let us help you at this difficult time and feel free to ask your broker and/or Optimum staff as many questions as you want.</li>
</ul>

In the event of a loss - farm or business

In the event of loss - Commercial

<ul>
<li>Call for emergency assistance if you feel it is necessary and depending on the severity of the water damage.</li>
<li>Find the main water shut off valve of your unit or building and shut it off.</li>
</ul>

After the water damage

<ul>
<li>If it is reasonable to do so by yourself (depending on the damage) remove the standing water with buckets, towels, etc. to limit the damage and to protect items that are not already damaged.</li>
<li>Dry the area by opening windows, turning on fans, etc.</li>
<li>Start disinfecting the area if you can do it by yourself</li>
<li>Do not throw away any items that have been damaged. If necessary, move items to another area of the building but only if it is a safe and secure location where the items cannot be either damaged or possibly stolen or accidentally disposed of.</li>
<li>Call your broker to advise them of your loss. If they are not available, you can always call us directly.</li>
<li>Use this <a href="https://cms.optimumfinancier.com/sites/default/files/2023-03/INVENTORY.pdf">form</a> to record the inventory of your damaged property.</li>
<li>Take pictures of the loss if possible.</li>
<li>Let us help you at this difficult time and feel free to ask your broker and/or Optimum staff as many questions as you want.</li>
</ul>

<ul>
<li>Call for emergency assistance if you feel it is necessary and depending on the severity of the water damage.</li>
<li>Find the main water shut off valve of your farm building and shut it off.</li>
</ul>

After the water damage

<ul>
<li>If it is reasonable to do so by yourself (depending on the damages) remove the standing water with buckets, towels, etc. to limit the damage and to protect items that are not already damaged.</li>
<li>Dry the area by opening windows, turning on fans, etc.</li>
<li>Start disinfecting the area if you can do it by yourself</li>
<li>Do not throw away any items that have been damaged. If necessary, put them outside.</li>
<li>Call your broker to advise them of your loss. If they are not available, you can always call us directly.</li>
<li>Use this <a href="https://cms.optimumfinancier.com/sites/default/files/2023-03/INVENTORY.pdf">form</a> to record the inventory of your damaged property.</li>
<li>Take pictures of the loss if possible.</li>
<li>Let us help you at this difficult time and feel free to ask your broker and/or Optimum staff as many questions as you want. 
&nbsp;</li>
</ul>

<ul>
<li>If you notice signs of theft, remain outside and call the police. Be careful, it is possible that the thief is still inside.</li>
<li>Answer the police officer’s questions with as much detail as possible.</li>
<li>Take note of the police report number.</li>
<li>While the police officers are with you, make an inventory of the stolen and damaged items. Give it to the police officers and keep a copy for yourself.</li>
<li>Do not throw away any damaged items.</li>
<li>Take pictures if possible.</li>
<li>Call your broker to advise them of your loss and discuss next steps. If they are not available, you can call us directly.</li>
<li>Let us help you at this difficult time and feel free to ask your broker and/or Optimum staff as many questions as you want.</li>
</ul>

Theft and vandalism

<ul>
<li>If you notice signs of theft, remain outside and call the police. Be careful, it is possible that the thief is still inside.</li>
<li>Answer the police officers’ questions with as much detail as possible.</li>
<li>Take note of the police report number.</li>
<li>While the police officers are with you, make an inventory of the stolen and damaged items. Give it to the police officers and keep a copy for yourself.</li>
<li>Do not throw away any damaged items.</li>
<li>Take pictures if possible.</li>
<li>Call your broker to advise them of your loss and discuss next steps. If they are not available, you can call us directly.</li>
<li>Let us help you at this difficult time and feel free to ask your broker and/or Optimum staff as many questions as you want.</li>
</ul>

<ul>
<li>Call for emergency assistance and make sure everyone is safe.</li>
</ul>

Once the fire has been extinguished

<ul>
<li>Do not turn on the utilities or walk on floors that have been damaged by fire. Wait for the emergency services to allow you to go back into your building or business without risk.</li>
<li>Call your broker to advise them of your loss. If they are not available, you can always call us directly.</li>
<li>Keep all receipts for items you purchase.</li>
<li>If you have an inventory of your property, please keep it with you for when we ask for a copy. If you do not have one, you can fill out the following <a href="https://cms.optimumfinancier.com/sites/default/files/2023-03/INVENTORY.pdf">form</a>.</li>
<li>It is very important that you do not dispose of anything that could have been damaged by the fire and especially before the inventory is completed. If in doubt, ask your broker or someone from our team.</li>
<li>Take pictures of the loss if possible.</li>
<li>Let us help you at this difficult time and feel free to ask your broker and/or Optimum staff as many questions as you want. 
&nbsp;</li>
</ul>

<ul>
<li>Call for emergency assistance and make sure everyone is safe.</li>
</ul>

Once the fire has been extinguished

<ul>
<li>Do not turn on the utilities or walk on floors that have been damaged by fire. Wait for the emergency services to allow you to go back into your building without risk.</li>
<li>Call your broker to advise them of your loss. If they are not available, you can always call us directly.</li>
<li>Keep all receipts for items you purchase, including for accommodation and meals if your farm home was damaged and you can no longer stay there.</li>
<li>If you have an inventory of your property, please keep it with you for when we ask for a copy. If you do not have one, you can fill out the following <a href="https://cms.optimumfinancier.com/sites/default/files/2023-03/INVENTORY.pdf">form</a>.</li>
<li>It is very important that you do not dispose of anything that could have been damaged by the fire and especially before the inventory is completed. If in doubt, ask your broker or someone from our team.</li>
<li>Take pictures of the loss if possible.</li>
<li>Let us help you at this difficult time and feel free to ask your broker and/or Optimum staff as many questions as you want.</li>
</ul>

<ul>
<li>Call for emergency assistance if you feel it is necessary depending on the severity of the damages&nbsp;</li>
<li>Take pictures if possible.</li>
<li>Make an inventory of damaged items and structures.</li>
<li>Call your broker to advise them of your loss. If they are not available, you can always call us directly.</li>
<li>Let us help you at this difficult time and feel free to ask your broker and/or Optimum staff as many questions as you want.</li>
</ul>

<ul>
<li>Call for emergency assistance if you feel it is necessary depending on the severity of the damages.</li>
<li>Take pictures if possible.</li>
<li>Make an inventory of damaged items and structures.</li>
<li>Call your broker to advise them of your loss. If they are not available, you can always call us directly.</li>
<li>Let us help you at this difficult time and feel free to ask your broker and/or Optimum staff as many questions as you want.</li>
</ul>

In the event of a loss

Report a claim

Contact your broker

Report a claim electronically

"After business hours" new claims emergencies (overnight or on weekends)

How to contact our claims department directly

[email protected]

[email protected]

[email protected]

[email protected]

In the event of a residential loss

Fire

Water damage

Theft

Natural disaster (wind, hail, or ice)

In the event of an accident or damages to your automobile

Accident

Theft

Vandalism

Hail and water

In the event of damage at your business or commercial building

Water damage

Theft and vandalism

Fire

Natural disaster (wind, hail, or ice)

In the event of damage to your farm

Water damage

Theft and vandalism

Fire

Natural disaster (wind, hail or ice)

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