Policyholder Resources

In the event of a loss

In the event of a loss
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In the event of a loss


Report a claim

If you are an Optimum policyholder, please contact your broker during regular business hours to report your loss. For emergency claims service outside of regular business hours, you may contact us using our ‘’After Business Hours’' claims phone numbers indicated below. Please refer to the useful steps to follow in the event of a loss by clicking on the appropriate subject.

More information?

Contact us

Contact your broker

During office hours, please contact your broker who will help you through the claim process. If you do not have the contact information for your broker, you may use the following tool:

Find a broker


Report a claim electronically

Please use this form to report a claim and/or to submit your questions or inquiries.

*Some fields are required, please complete the form.


"After business hours" new claims emergencies (overnight or on weekends)

BRITISH COLUMBIA,
ALBERTA, ONTARIO

Tel: +1 877 806-8023

MANITOBA,
SASKATCHEWAN

Tel: +1 855 318-2001

QUEBEC, all claims except farm
Tel: +1 800 361-7653

QUEBEC, all farm losses
Tel: +1 888 619-9291


How to contact our claims department directly

BRITISH COLUMBIA
During business hours:
Tel: +1 800-663-0597

ALBERTA
During business hours:
Tel: +1 888-814-2555

ONTARIO, MANITOBA,
SASKATCHEWAN

During business hours:
Tel: +1 800-461-6110

QUEBEC
During business hours:
Tel: +1 800-361-7653


In the event of a residential loss

Your home is your refuge, where you usually find safety, warmth, and peace of mind. When an unfortunate event occurs at home, your entire world is affected. You want to get your life back on track and we are here to help you!

In the event of a loss - In the event of  a residential loss

In the event of an accident or damages to your automobile

You usually own a car to carry out your daily activities so when an event occurs regarding your automobile, your entire world becomes disorganized. We, along with your independent broker, are here to help you set things straight so that you can regain-control of your life again!

In the event of a loss - automobile

In the event of damage at your business or commercial building

Your business is your source of income and is important to you. When unfortunate events occur, you want to solve the problem as soon as possible. We, along with your independent broker, are here to help make things right!

In the event of loss - Commercial

In the event of damage to your  farm

Your farm is your source of income and is important to you. When unfortunate events occur, you want to solve the problem as soon as possible. We, along with your independent broker, are here to help make things right!

In the event of a loss - farm or business
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