Policyholder Resources

In the event of a loss

In the event of a loss
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In the event of a loss


Report a claim

If you are an Optimum policyholder, please contact your broker during regular business hours to report your loss. For emergency claims service outside of regular business hours, you may contact us using our ‘’After Business Hours’' claims phone numbers indicated below. Please refer to the useful steps to follow in the event of a loss by clicking on the appropriate subject.

More information?

Contact us

Contact your broker

During office hours, please contact your broker who will help you through the claim process. If you do not have the contact information for your broker, you may use the following tool:

Find a broker


Report a claim electronically

Please use this form to report a claim and/or to submit your questions or inquiries.

*Some fields are required, please complete the form.


"After business hours" new claims emergencies (overnight or on weekends)

BRITISH COLUMBIA

Tel: +1 800 364-2575

ALBERTA

Tel: +1 888 814-2555

MANITOBA,
SASKATCHEWAN

Tel: +1 800 239-0146

ONTARIO

Tel: +1 800 461-6110

QUEBEC

Tel: +1 800 361-7653


How to contact our claims department directly

BRITISH COLUMBIA

Tel: +1 800-663-0597

[email protected]

ALBERTA

Tel: +1 888-814-2555

[email protected]

 MANITOBA, SASKATCHEWAN AND ONTARIO

Tel: +1 800-461-6110

[email protected]

QUEBEC

Tel: +1 800-361-7653

[email protected]

In the event of a residential loss

Your home is your refuge, where you usually find safety, warmth, and peace of mind. When an unfortunate event occurs at home, your entire world is affected. You want to get your life back on track and we are here to help you!

In the event of a loss - In the event of  a residential loss

In the event of an accident or damages to your automobile

You usually own a car to carry out your daily activities so when an event occurs regarding your automobile, your entire world becomes disorganized. We, along with your independent broker, are here to help you set things straight so that you can regain-control of your life again!

In the event of a loss - automobile

In the event of damage at your business or commercial building

Your business is your source of income and is important to you. When unfortunate events occur, you want to solve the problem as soon as possible. We, along with your independent broker, are here to help make things right!

In the event of loss - Commercial

In the event of damage to your  farm

Your farm is your source of income and is important to you. When unfortunate events occur, you want to solve the problem as soon as possible. We, along with your independent broker, are here to help make things right!

In the event of a loss - farm or business
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